SAP CRM Functional Online Training
SAP CRM Functional Online Training
SAP CRM Functional Online Training Course Content:
SAP CRM Functional
- CRM 7.0 Overview
- SAP CRM – The complete solution
- CRM architecture & Component integration
- Careers @ SAP CRM 7.0
- SAP SD and CRM Integration
Master Data
- Organizational Management in SAP CRM
- Territory Management
- Business Partners
- Products
- Product Catalogs
- Installed Base Management
- Warranty Management
- Solution Database
Basic Functions
- Transactions
- Date Management
- Text Management
- Pricing
- Billing
- Free Goods
- Product Configuration
- Output configuration
- actions
- Business workflow
- UI framework and Configuration
- Credit Management
- Multi Level Categorization
- Funds Management
- Claims Management
- CRM Marketing
- Solution Overview of Marketing
- Campaign Management
- Key figure planning
- Lead Management
- Marketing Calendar
- Personalized Mail
- Segmentation
- List Management
- Bounce Management
CRM Sales(Sales Force Automation… SFA)
- Account Planning
- Activity management
- Opportunity Management
- Pipeline Performance Management
- Quotation and order Management
- Outline agreements in CRM Sales
- Availability Check
- Taxes
- Rebate Processing
CRM Service
- Solution Overview of Service
- Service Contract Management
- Warranty Management
- Product Service Letters
- Service Orders and Quotation
- Web Requests
- Complaints and Returns
- In House repair orders
- Service resource Planning
- Case Management
- Service Confirmations
CRM Interaction Center
- IC in Marketing
- IC in Sales
- IC in Service
CRM Field(Mobile)
CRM Web channel
- CRM Web channel B2B
- CRM Webchannel B2C
- Internet customer Self Service(ICSS)
Scenarios in CRM
Marketing Scenarios
- Campaign Management
- Segmentation
- Sales Scenarios
- Lead to Cash
Service Scenarios
- Service Order Management
CRM General
- ACE
- Work List
- Template Designer
- Survey Tool
CRM Technical Topics
- Software Agent Framework
- Easy Enhancement Workbench
- Rule Builder, Rule Modeler
CRM Project management
- Solution Manager
- Project Management In CRM
- Resume Guidance
- FAQs
- Mock Interviews
Drop your query
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What my Client's Say?
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It was a great course over my expectations. I am eager to have another course wıth you as soon as possıble ~ R. Kamand
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All in all, it was a very constructive and one in a lifetime experience. I'm so glad that I was part of it.~ T. Engin
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It was the best decision I had ever made in my life. Although it was expensive for me, but I don't regret even for one second. ~ Maruti Malla
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Thank you for this great course. I learned a lot of things, I met very nice people and I am happy that I had these 6 crazy weeks with you.".~ Najmul Shar A Baig
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Very nice and friendly tutor and staff. The course was very fruitful, particularly the input sessions during the first half of it.~ Radha Nandyala
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It was such great experience, though it was really intensive, it was worth doing it! Cant thank enough all team effort esp Mohan! .~ Rohan Kumar
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The course was really good because it was a practical course.~ M.Radha patel
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I liked this experience. Good tutor and nice mates. I will always remember it. ~ Jitu Bavaria
