SAP CRM Functional Online Training
SAP CRM Functional Online Training
SAP CRM Functional Online Training Course Content:
SAP CRM Functional
- CRM 7.0 Overview
- SAP CRM – The complete solution
- CRM architecture & Component integration
- Careers @ SAP CRM 7.0
- SAP SD and CRM Integration
Master Data
- Organizational Management in SAP CRM
- Territory Management
- Business Partners
- Products
- Product Catalogs
- Installed Base Management
- Warranty Management
- Solution Database
Basic Functions
- Transactions
- Date Management
- Text Management
- Pricing
- Billing
- Free Goods
- Product Configuration
- Output configuration
- actions
- Business workflow
- UI framework and Configuration
- Credit Management
- Multi Level Categorization
- Funds Management
- Claims Management
- CRM Marketing
- Solution Overview of Marketing
- Campaign Management
- Key figure planning
- Lead Management
- Marketing Calendar
- Personalized Mail
- Segmentation
- List Management
- Bounce Management
CRM Sales(Sales Force Automation… SFA)
- Account Planning
- Activity management
- Opportunity Management
- Pipeline Performance Management
- Quotation and order Management
- Outline agreements in CRM Sales
- Availability Check
- Taxes
- Rebate Processing
CRM Service
- Solution Overview of Service
- Service Contract Management
- Warranty Management
- Product Service Letters
- Service Orders and Quotation
- Web Requests
- Complaints and Returns
- In House repair orders
- Service resource Planning
- Case Management
- Service Confirmations
CRM Interaction Center
- IC in Marketing
- IC in Sales
- IC in Service
CRM Field(Mobile)
CRM Web channel
- CRM Web channel B2B
- CRM Webchannel B2C
- Internet customer Self Service(ICSS)
Scenarios in CRM
Marketing Scenarios
- Campaign Management
- Segmentation
- Sales Scenarios
- Lead to Cash
Service Scenarios
CRM General
- ACE
- Email
- Work List
- Template Designer
- Survey Tool
CRM Technical Topics
- Software Agent Framework
- Easy Enhancement Workbench
- Rule Builder, Rule Modeler
CRM Project management
- Solution Manager
- Project Management In CRM
- Resume Guidance
- FAQs
- Mock Interviews